返金ポリシー

RETURN & REFUND POLICY Last Updated: August 23, 2026

Overview We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return Window You have 30 days from the date of delivery to request a return.

🇪🇺 EU Customers: Under EU consumer protection law, you have a 14-day cooling-off period to cancel or return your order for any reason, without needing to provide justification.

Eligibility To be eligible for a return, items must be:

  • Unused and unworn, in the same condition as received
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items The following items cannot be returned:

  • Custom or personalised products (including print-on-demand items such as custom mugs)
  • Perishable goods (food, flowers, plants)
  • Personal care and beauty products
  • Hazardous materials, flammable liquids or gases
  • Sale or clearance items
  • Gift cards

Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect, please contact us at chloe21.hr@gmail.com as soon as possible with:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We'll arrange a free replacement or full refund at no cost to you, including return shipping.

Return Shipping Costs

UK Customers:

  • Standard returns: return shipping is the customer's responsibility
  • Damaged/defective items: we'll provide a prepaid return label at no charge

EU & International Customers:

  • Return shipping is the customer's responsibility
  • We recommend using a tracked service
  • Damaged/defective items: contact us for return instructions — verified quality issues are covered by us

Please ensure items are packaged securely. We are not responsible for items damaged during return transit.

How to Start a Return

  1. Email chloe21.hr@gmail.com with your order number and reason for return
  2. Wait for approval — we'll respond within 1–2 business days
  3. Follow the return instructions and ship to the address provided

⚠️ Items returned without prior authorisation will not be accepted.

Refund Processing Once we receive and inspect your return, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 10 business days (timing may vary by bank or payment provider).

Please note: original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged, or defective).

Exchanges We don't offer direct exchanges. To swap an item, simply return the original for a refund and place a new order.

Questions? Contact us at hello@bonceero.com — we're happy to help.